Clients are required to give a minimum notice of 24 hours prior to the scheduled appointment for cancellations for any in-person or virtual meeting services. Individuals who do not give prior notice, "No Call, No Show", will be added to a flagged list and may be required to pay a deposit of $15 prior to booking services in the future. 


The Empathic Cat and Spiritual Exchange reserve the right to refuse refunds at any time for any reason

Refunds may be requested for canceled services that meet the requirements from the "Cancellations" section above. No refunds will be issued for redeemed services. Customers may contact us regarding any concerns regarding services and payments.

Refusal of service

The Empathic Cat and The Spiritual Exchange reserve the right to refuse service to any individual, or groups of individuals, for any reason at any time.